Account Suspension

Introduction

You can suspend a user’s account when there’s a need to temporarily block that client’s activities on a particular company account. This function is especially useful for Compliance teams who must intervene for legal, regulatory, or internal reasons.

Suspending an account doesn’t delete the account, it simply prevents any transactions from going through while the account is under review or restriction.

Permission Requirement

Permission ID	Who can Initiate?	Permission Level
Compliance company	Compliance Officer	View, Modify, Skip CR, Create, Delete

Why You Might Need to Suspend an Account

This feature could be necessary for Compliance in order to be able to block operations of a Client (at his Account at particular Company). Here are some common reasons why you might need to suspend a user account:

The client appears on one or more sanctions lists
The client has refused to submit required KYC documents
The client has initiated litigation or requested account termination
You’ve noticed suspicious transactions
A legal or regulatory authority has issued a directive

How to Suspend an Account

Follow these steps to suspend a client’s account linked to a specific company:

Go to the Accounts > Find Accounts tab.

Now, locate the account you want to take action on. You can either:

Double-click on the account row

Or,

Click on the three dots (...) next to the account and select Edit.

Once inside the account, switch to the Compliance tab.
You’ll see a table labeled Account Companies. This shows how the account is linked to one or more companies.

You can suspend the account separately for each linked company.

Click the Edit button.

Then, double-click the row of the company you want to suspend the account for.
- This opens the Company Details window.
Set the Compliance Status to Suspended

Fill in any other required fields as shown below:

Fields and Descriptions for Account Suspension:

Fields	Description
Status(*)	Current operational status of the account. Status Options here: Active Closed Deactivated Draft
Compliance Status(*)	Compliance review stage for the account. Status List here: approved by compliance approved by executive directors on compliance review preparing for review rejected reviewed need corrections suspended
Compliance Status Reason(*)	Provide the reason for the Compliance status.
Allowed Order Transaction Types	Specifies which transaction types are still allowed while suspended. Leave blank to block all. List of Available Order Transaction Types: adjustment block bond redemption buy cash transfer cross trade custom decrease close deposit decrease close loan exercise option expire option fee fx fx product income increase deposit increase loan interest internal cash movement internal payment internal security movement internal switch internal transfer investment isin change margin open deposit open loan product subscription product unsubscription repo reversal security transfer sell spin off split tax ticker change transfer virtual security transfer withdrawal
Suspended Date(*)	The date from which the account should be considered suspended.

Leave the Allowed Order Transaction Types field blank if you want to block all orders from the date of suspension.

Now, click the Request Approval button to send the change request to the Compliance Head.

Other Workflow Statuses can be updated using the same method if needed.

What Happens After You Request Suspension

If your platform is set up with a Change Request workflow, your request will go into a pending state and must be approved before the suspension is enforced.

Until approved:

The account remains active
No blocking of transactions will occur

Once approved:

All transactions will be blocked starting from the Suspended Date
The account’s status will update in all relevant records

FAQs

Clear Your Doubts Here:

Q1. Can I suspend one account across all companies at once?

No. Suspension is done per Account-Company relation. You'll need to suspend the account separately for each company it’s linked to.

Q2. What happens if I forget to leave the ‘Allowed Order Transaction Types’ field empty?

If you fill that field, only the listed order types will be blocked. Leaving it empty ensures that all types of orders are blocked.

Q3. Can I reverse a suspension?

Yes. You can follow similar steps and change the Workflow Status back to Active or any other appropriate status.