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FAQs & Troubleshooting

FAQs

Clear Your Doubts Here:
  1. Who is this for?

For financial analysts who review, validate and resolve mismatches between bank data and platform data.

  1. What if the Reconciliation % is low?

A low percentage means many records are not yet matched. Check the red-highlighted rows in the Reconciliation screen to identify mismatches.

  1. How is the reconciliation progress calculated?

Progress (%) = Number of successfully reconciled records × 100 / Total number of records.

  1. Why do platform and bank values differ?

Differences may occur due to:

  • Wrong mapping or incorrect instrument setup

  • Currency mismatches

  • Missing or outdated prices

  1. Do Fees, Income, Margin or Taxes change Qty during reconciliation?

No, these are associated with a Security in a transaction, they do not influence or change Qty during reconciliation.

  1. What does the Status (Green/Red) mean?

  • Green → Bank and platform data match

  • Red → A mismatch was detected

  1. What does Platform Positions Prev Day mean?

It shows how many units you had yesterday (T-1), based on the platform’s recorded end-of-day position.

  1. Can I export the reconciliation table?

Yes, click the Export button to download the data.

  1. Why does the Bank Value differ from Platform Value?

Bank value may differ due to:

  • Different price sources

  • Missing or outdated platform prices

  • Currency or FX rate differences

  1. What does “Missing Instruments” mean?

It means the bank sent an instrument that doesn’t exist in the platform. You need to create or map it.

  1. What are Error Transactions in the Transactions tab?

Transactions that failed validation (e.g., missing subtype, wrong currency, unknown instrument).

  1. What are Unmatched Transactions?

These are transactions the platform couldn't match with any existing record. Review the details for inconsistencies.

  1. What happens if markups exist?

The Markup Fee field shows the total accrued markups. After they are paid out, this value becomes 0.

Troubleshooting Steps

Learn More Here:

Step 1: Inspect File via Connectors

  • Go to Transactions > Connectors

  • Click on Failed files

  • Open file, verify File Time, check for format issues

Step 2: Classify Failure

Issue Type

Description

Format Error

Column headers missing

Missing Data

Price or instrument empty

Corrupted Upload

File unreadable

Mapping Issues

Instrument not linked in platform

Step 3: Take Action

Issue

Recommended Action

Missing fields

Ask custodian for updated file

Mapping error

Update via instrument directory

File OK, but failed

Try Reprocess in Connectors

Send these details to your Platform Admin or Reluna Support for advanced troubleshooting.

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