How to Contact Support from App

Introduction

When you face an issue or think of something that can improve your experience in the app, you can easily raise a support ticket from the Profile > Technical Support section. This guide will walk you through how to properly fill out the support form for both bugs and improvements.

Where to Find It

Open the App (Reluna Client or Reluna Manager).
Click on Profile at the bottom navigation.
Select Technical Support from the list.

You'll see two tabs:
- Bug Found
- Improvement

Learn How to Report a Bug

Use this when you find an error, glitch or malfunction that affects your workflow.

Check out the Bug Found Fields below:

Field Name	What It Means	Notes (What to Fill In)
Brief Description of the problem(*)	A short one-line description of the problem	Describe the issue in a few words. Example: “App crashes on Add Order.”
Priority(*)	How severe the issue is	Choose one, based on how much the issue affects your work: Blocker – You cannot proceed without a fix High – Major impact, limited workaround Medium – Noticeable impact but work can continue Minor – Small issue, no major disruption Low – Cosmetic or non-urgent issue
Description(*)	A detailed explanation of the issue	Include steps to reproduce, what went wrong, when it started and any relevant context.
Expected Result(*)	What should have happened instead	State what you expected to see. Example: “Order screen should open.”
Upload Files	Supporting screenshots or files	Attach files like screenshots. Supported Formats: PDF HEVC TXT XLS XLSX SVG ZIP HTML MP4 DOCX AVI JSON LOG CSV

Ticket Created Successfully!
You’ll receive status updates via email as we work on it.

Learn How to Suggest an Improvement

Use this if you want to propose a new feature or tweak to improve usability.

Check out the Improvement Fields below:

Field Name	What It Means	What to Fill In (Notes)
Brief Description of the problem(*)	A short one-liner describing the improvement	Describe the improvement in a few words. Example: “Add multi currency support in Portfolio summary”
Priority(*)	How important this improvement is to workflow or UX	Choose from: Blocker – Work cannot continue without this improvement or fix High – Major impact on functionality or user experience; needs quick attention Medium – Important but not urgent; work can continue with minor friction Minor – Small inconvenience; doesn’t affect core functionality Low – Nice to have; cosmetic or non-essential enhancement
Description(*)	Clear explanation of the suggested improvement	Explain what you're suggesting, why it’s needed and how it will help
Expected Result(*)	What’s missing or not working well in the current setup	Describe what you expected to happen or how the feature should ideally work. This helps compare the actual behavior with the intended outcome.
Upload Files	Supporting screenshots or files	Attach files like screenshots. Supported Formats: PDF HEVC TXT XLS XLSX SVG ZIP HTML MP4 DOCX AVI JSON LOG CSV

Ticket Created Successfully!
You’ll receive status updates via email as we work on it.

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